Placing an order

When you place an order with us, you are making an offer to buy goods. Once we have taken your order and received payment, we will e-mail you and or call to confirm that we accept your order, confirming that a contract has been made between us.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and there will be no contract between us. If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

Delivery

Delivery charges are individual subject to size weight and distance; the delivery price will be communicated to you at the time of ordering. Whilst we do everything to get parts to you within 4 working days occasionally it could take longer. If parts are on back order delivery can take longer in these case we will advise you of the estimated delivery date. If you have ordered painted panels delivery may take up to 14 working days.

If you don’t receive your goods within 7 days of ordering or they are damaged in transit, please let us know promptly.

Cancellation and Returns

This cancellation and returns policy applies only to consumer contracts, made between us and a natural person who is acting for purposes outside of their business.

You can cancel your contract at any time before the start of delivery of the product.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

Faulty Goods

Consumers are entitled to a refund or exchange for Faulty goods reported within 30 days. Goods reported faulty after 30 days are entitled to a repair or replacement during the warranty period.